You may exchange or return for full refund items within 30 days if in unused new condition and in original packaging.
Open packages of reeds, harmonicas, wooden recorders, earbuds, in-ear monitors, ear plugs, DJ stylus and cartridges, opened strings, amplifier tubes, software, print music, books, CDs, videos, and Cases Music store gift cards may not be returned.
Cases Music upholds Canadian and International Copyright Laws to protect the rights of artists that make music. Copyright Law prohibits reproduction by means of photocopying, handwriting, printing, or taking photographic images of copyrighted printed materials. In support of those who create and publish copyrighted works, there are absolutely no refunds or exchanges on printed music. Once print music has been purchased it is considered used and cannot be re-sold.
Custom orders arranged with our Cases Team and limited edition items may not be returned under any circumstances. Returns may not be available on specially ordered products or products not in stock at time of order.
Shipping charges are non-refundable, however, we will gladly refund your original shipping cost from Cases if you are returning an item because of an error on our part or we have determined that the product is defective.
Our return policy does not apply to services including rentals, repairs, lessons, or Cases Instrument Repairs.
Gift receipts are valid for exchange or store credit only.
For purchases made between October 25th to December 10th will have an extended return privilege until January 9th of the new year.
Before shipping items back to Cases Music, submit a request to return. Shipping charges back to Cases is your responsibility, however, we will gladly arrange shipping back to us if it is deemed you would like to return an item because of an error on our part or we have determined that the product is defective. Return shipping and insurance is at your expense; Cases Music is not responsible for loss of returned items during shipping. We recommend Canada Post as a reliable shipping option.
Phone: 705-256-7388
Email: info@casesmusic.ca
Your return request will be reviewed by the Customer Support Team.
Ship the authorized items back to:
Cases Music
Attn: Returns
636 Queen Street East
Sault Sainte Marie, Ontario
P6A 2A4
In-store or CasesMusic.ca purchases may be returned in-store with a receipt or shipment packing slip. An immediate refund may not always be possible; your items will be forwarded to the appropriate team member to be reviewed.